Operations Manager  
 
Advertised on : 22 Jul 2010 | Closing date : 30 Sep 2010
 
 

OPERATIONS MANAGER

Responsibilities

  • Overall Management of providing after sales support (hotline and onsite support) and  tasks of System Engineers for both ongoing projects and ‘live’ customers
  • Manage a team of Support Consultants and System Engineers
  • Manage and meet the Service Level Agreement with various clients
  • Manage escalation to principal vendor and customers’ executive level
  • Manage customer’s expectation and able to execute Change Request for additional services required
  • Ability to provide hands on support and guidance to team members 

Requirements

  • Min 5 years of experience in managing operations, preferably in applications like ERP, CRM.
  • Resourceful, disciplined and strong interpersonal skills in managing both customers and internal team members. 
  • Ability to multitask, control support scope and manage change order request
  • Strong communication and leadership qualities

 

SUPPORT CONSULTANT

Responsibilities

  • Provide Hotline/Email assistance to client enquiry on Microsoft Dynamics CRM, MOSS and other implemented projects by the company.
  • Perform enhancement and customization to the existing programs.
  • Perform development for Change Request.
  • Perform program deployment at client site.
  • Perform primary investigation and support tasks and work closely with customers to resolve issues reported within the stipulated time.
  • Support from office and onsite.
  • Update support system and generate monthly reports.
  • Perform system health checks for Client servers.
  • Apply recommended update and patches for implemented software.
  • Consistently document customer cases in a case tracking tool 

Requirements

      *   Minimum 2 years support experience in Microsoft Dynamics CRM environment.

  • Minimum 2 years hands on experience in supporting C#.NET applications.
  • Hands on experience in administering Microsoft Servers.
  • Experience in plug-in development using Visual Studio is an advantage.
  • Good knowledge in IIS, AD, DC, DNS and MS Exchange.
  • Willingness to work on shift and weekends. 
  • Self motivated, independent and reliable.
  • Can work independently and a team player.
  • Good written and spoken English.
  • Good PR skills.
 

Functional Areas  : IT - Functional Consultant
Type of Employment : Permanent
Minimum Experience : 5
Work Location : Singapore

 
   

We regret that only shortlisted candidates will be notified
 
 

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